Privacy Policy

What personal information do we collect?

If you register on our website, submit any forms, or order anything you may be asked to enter your personal information such as your name, email, address, phone number and which will be necessary to complete your request or order. We take payments via WorldPay and PayPal, but you will be redirected to their sites so we don’t ever have access to your credit card or PayPal login information. Our hosting servers may record things like your IP address, country, and browser information. This is only stored temporarily.

When do we collect information?

We will collect information from you when visit our website, when you register on our website, make an order, subscribe to a newsletter or fill out one of our contact forms. Stored visitor information like your IP address and browser information is only stored for 30 days by our hosting provider. Any further information when you submit and forms or make an order we may hold indefinitely unless you ask us to remove this information.

How do we use your information?

  • To provide personalised products and content which you may be interested in
  • To improve our product range and website to better serve you
  • To allow us to contact you and respond to your requests
  • To offer promotions, surveys and other website features
  • To process and complete your orders
  • To send periodic emails regarding your orders, new products and promotions

How do we protect visitor information?

We use a secure SSL certificate which encrypts all information sent to and from our web servers. This includes all information sent to and from your device to our website, PayPal and WorldPay. Our website is scanned daily for malware, viruses, security holes and vulnerabilities keeping your data as safe as possible. We keep our website up to date at all times to help prevent data leaks and hacking. All monetary transactions are passed through a gateway provider and the payment information is not processed or stored directly on our servers.

How do we use cookies?

Cookies are small files that a website transfers to your computer’s hard drive through your web browser that enables the website to recognize your browser and remember certain information. We use cookies to help us remember and process the items in your shopping cart. They are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with customised products. We use cookies to help us analyse data about website traffic and site interaction so that we can offer you a better experience in the future.

We use cookies remember and process the items in the shopping cart and understand and save user’s preferences for future visits. We also use website traffic data to offer improve the overall experience and to help improve our website in future. We use trusted third party services that track this information on our behalf.

You can change your computer settings to warn you each time a cookie has being sent, or you can turn off all cookies completely. You can do this through your web browser (like Chrome or Firefox) settings. Each web browser is slightly different, look at your browser’s Help menu to learn the correct way to modify your cookie settings.

If you do disable cookies, some of our website features will be disabled. It will turn off our website features that make your site experience more efficient and some of our services will not function properly.

How can you can have your personal information you provided removed?

You can request to have your personal information removed by contacting us via email or via the form on the contact us page. Please note that we may maintain information about a sales transaction in order to complete that transaction and for record keeping purposes. The UK law states we keep a record of all financial transactions for a minimum of 5 years. On request we may remove any digital copies and only keep a hard copy.

Third party disclosures

We do not sell, trade, or transfer your personal information unless we provide you with advanced notice. This does not include our website hosting provider and other parties who assist us in operating and maintaining our website, conducting our business, or servicing you, so long as they agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Transfer of your personal information

Your information, including personal information, may be transferred to our computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of your personal information

If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy. Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Retention of your personal information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Information regarding your data protection rights under General Data Protection Regulation (GDPR)

For the purpose of this Privacy Policy, we are a Data Controller of your personal information.

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

• We need to perform a contract with you, such as when you create a Policy with us
• You have given us permission to do so
• The processing is in our legitimate interests and it’s not overridden by your rights
• For payment processing purposes
• To comply with the law

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the personal information we have on you
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service providers

We employ third party companies to facilitate our Website (“Service Providers”), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:
http://www.google.com/intl/en/policies/privacy/

Payments processors

We provide paid products on our website and use PayPal which is a third-party service for your payment processing.
We will not store or collect your payment card details. That information is provided directly to our third-party payment processor whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Contacting us

If there are any questions regarding this privacy policy you may contact us.

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