What personal information do we collect?
We collect information if you register on our website, submit forms, or order anything. Please enter your personal info, including your name, email, address, and phone number. We need this data to complete your request or order. We take payments via Worldpay, PayPal and Klarna. But you will be redirected to their sites at the point of payment. So, we need access to your credit card or PayPal login info. Our hosting servers may record your IP address, country, and browser info. But, we only store this data briefly.
When do we collect information?
We will collect information from you when you visit our website. Or when you register on our website, make an order, subscribe to a newsletter or fill out one of our contact forms. We store visitor info like your IP address and browser info. But it is only stored for 30 days by our hosting provider. We may hold any further info when you submit forms or make an order indefinitely. We will remove this info only on request.
How do we use your information?
- To provide personalised products and content which you may be interested in.
- To improve our product range and website to better serve you.
- To allow us to contact you and respond to your requests.
- To offer promotions, surveys and other website features.
- To process and complete your orders.
- To send periodic emails regarding your orders, new products and promotions.
How do we protect visitor information?
We use a secure SSL certificate, which encrypts all info sent to and from our web servers. This includes all info sent to and from your device to our website, PayPal and Worldpay. Our website is scanned daily for malware, viruses, and security holes. We aim to keep your data as safe as possible. We always keep our website up to date to help prevent data leaks and hacking. We pass all monetary transactions through our gateway providers. And our servers do not directly store or process any payment info.
You can change your computer settings to warn you each time a cookie has been sent. Or you can turn off all cookies completely. You can do this through your web browser (like Chrome or Firefox) settings. Each web browser varies; look at your browser’s Help menu to learn how to modify your cookie settings.
If you do disable cookies, some of our website features will be disabled. It will turn off our website features that make your site experience more efficient. And some of our services may need to be fixed.
How can you have the personal information you provided removed?
You can request to have your personal info removed by contacting us. You can contact us via email or via the form on the Contact Us page. Please note that we may maintain info about a sales transaction. To complete that transaction and for record-keeping purposes. The UK law states we keep a record of all financial transactions for at least 5 years. On request, we may remove any digital copies and only keep a hard copy.
We only sell, trade, or transfer your personal info if we provide advanced notice. This does not include our website hosting provider. And other parties who assist us in operating and maintaining our website. Or in conducting our business or servicing you. So long as they agree to keep this information confidential. We may also release your info when we believe it is appropriate to comply with the law. Or to enforce our site policies or protect others’ rights, property, or safety. Other parties may provide non-personal info for marketing, advertising, or other uses.
At our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Transfer of your personal information
Disclosure of your personal information
Retention of your personal information
Information regarding your data protection rights under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA):
Our legal basis for collecting and using your data depends on the context in which we collect it. We may process your personal info because:
• We need to perform a contract with you, such as when you create a Policy with us
• You have given us permission to do so
• The processing is in our legitimate interests, and it’s not overridden by your rights
• For payment processing purposes
• To comply with the law
If you are a European Economic Area (EEA) resident, you have certain data protection rights. In certain circumstances, you have the following data protection rights:
• The right to access, update, or delete the personal data we have on you
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority. You may complain about our collection and use of your personal data. Contact your local data protection authority in the European Economic Area (EEA) for more info.
We employ third-party companies to facilitate our website (“Service Providers”). They provide our website on our behalf. And they perform Website-related services or assist us in analysing how our website is used. These third parties can only access your personal information to perform these tasks on our behalf. And are obligated not to disclose or use it for any other purpose.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to personalise the ads of its own advertising network.
For more info on the privacy practices of Google, please visit the Google Privacy & Terms web page:
We provide paid products on our website and use PayPal, a third-party service for your payment processing.