Money back guarantee
We offer a full money back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it works correctly and fits your needs.
Some of the products we sell here are SpiritShack are not manufactured by SpiritShack. Some of the third part manufacturers offer warranty with their products. As we only offer refunds for up to 14 days after purchase you may want to check the manufacturers warranty for that product.
Proof of purchase
If we have any trouble locating your order, we may ask you to provide proof of purchase from us. This may be a screenshot of your PayPal transaction or the purchase confirmation email generated by our website. If your emailing from the email used at checkout, or calling from the number used at checkout, we can use this as proof of your identity. Usually if you are unable to locate your order confirmation.
You are responsible for any return postage, regardless of whether you change your mind of whether the item is faulty. Please ensure the return postage you select covers the value of the item in case the item is lost in the post. It’s always best to use a tracked service so you can monitor its location and see when it has arrived safely with us.
Items returned by someone other than the buyer
We only accept returns from the individual or company who purchased the product from us. You may not return an item from us on another’s behalf.
Need more information?
If you have any additional questions or would like to request a refund, feel free to contact us. Our returns policy is here to ensure you as well as ourselves. If you find your item is faulty please contact us as soon as possible.