Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Company’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company SpiritShack Ltd, 47 Wheatfield Crescent, Sheffield, S5 0JG, United Kingdom. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and SpiritShack as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website

SpiritShack is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with SpiritShack by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using SpiritShack in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product Information

SpiritShack takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

Coupon Codes

SpiritShack may from time to time offer discount coupon codes, either offered to you directly or via affiliate sites such as YouTube, Groupon and others. The majority of these discount coupon codes have an expiry date. We reserve the right to remove any of these coupon codes without notice, or modify the discounted amount. We may also cancel any pending order if a discount coupon has been used without reason.

Free and Promotional Items

Free and promotional items are subject to availability. They are usually given on a first come first serve basis. If we have indicated a free or promotional product was sent you do and it doesn’t arrive or arrives damaged, we are under no obligation to replace it.

Third Party Links

SpiritShack may provide website links to thirty party websites such as Social Media platforms, manufacturers, or to any content that may be helpful or educational. SpiritShack has no control over these websites, and these websites have different privacy and data protection policies. SpiritShack take no responsibility for any of these third-party websites, so use them at your own risk.

Products

We are continually updating our products and some of them may be updated or completely removed without notice.

Prices

The prices indicated on SpiritShack are shown in Pound Sterling and include UK delivery, for international orders there will be additional delivery charges. The delivery costs if applicable are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated. Large volume bids are welcome.

Availability

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be your responsibility. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Secure Payment

SpiritShack currently offers one way to pay for your order, PayPal. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (SpiritShack is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal for full terms and conditions of use.

Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on SpiritShack. We ship all items next working day, if you purchase on a Friday your product will not be shipped until the following Monday. SpiritShack does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place. We use Royal Mail for delivery, but reserve the right to use any shipping service to complete your order.

Product Warranty

All products manufactured by SpiritShack do not come with warranty. Thy are covered by our 14 days return policy if you are not happy with the product or if it’s faulty. Some products available from SpiritShack are third party products (not manufactured by SpiritShack), and may come with manufactures warranty. You may wish to check if the product has manufacturers warranty before purchasing. Any manufacturers warranty cases are between you and the manufacturer, not SpiritShack.

Import Charges

If you do not reside in the United Kingdom you may have to pay customs, taxes and import charges depending on your country and the value of the goods. SpiritShack take no responsibility for these costs you may incur for purchasing internationally. You are responsible for all these and other taxes associated with the order.

Returns Policy

SpiritShack allows you 14 days to return a product that you are not satisfied with, or which is faulty. Your right of return starts from the moment your order is placed. You can return the product to us within this time frame, at your own expense, with your invoice and any packaging the product arrived in. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded, or may only be partially refunded. The deadlines mentioned above are effective from the date the order was made, we encourage you to thoroughly test your product on receipt.

Reimbursements

If you are reimbursed it will be via the same payment method as was used initially.

Privacy and Protection of Personal Data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions. You have the permanent right to access and rectify all the information that concerns you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

Intellectual Ownership

All the content on our SpiritShack website (illustrations, texts, names, brand names, images and videos) is the property of SpiritShack. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by SpiritShack. All information, content and files are protected by International law concerning intellectual ownership and copyright. SpiritShack cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Act.

SpiritShack will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of SpiritShack to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and SpiritShack, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback & Comments

All feedback and comments left on the Website by customers are screened and moderated by SpiritShack. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), SpiritShack reserves the right to refuse it.

Review Invitations

Our website may send automated review invitations after you make a purchase. This is to help us improve our service, and to show other customers your thoughts on our products and services.

Affiliate Programme

The purpose of the SpiritShack affiliate programme is to reward Affiliates for any new customers that they refer to SpiritShack by properly advertising the www.spiritshack.co.uk domain through legitimate methods. As there only a limit number of affiliates we can take on board, we have had to implement minimum requirements. Affiliates must make a minimum of 10 sales per calendar month each month. We determine which affiliate made the sale by looking at the “Where did you hear about us?” dropdown at checkout. All affiliate commissions are paid on the 1st of each month via bank transfer or PayPal. The percentage of commission must be agreed with SpiritShack before becoming an affiliate. We reserve the right to change our affiliate program terms and conditions at any point.