Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘Company’ and ‘User’. ‘User’, also called ‘You’ or the ‘Customer’. ‘Company’ is called ‘We’ or the ‘Website’. Belonging to the company SpiritShack Ltd, 47 Wheatfield Crescent, Sheffield, S5 0JG, United Kingdom. Both parties accept these Conditions unreservedly. These General Conditions of Sale are the only applicable conditions that replace all other conditions. The only exception is in the case of written, prior dispensation. By confirming your order, we maintain that you have read and accepted our General Conditions of Sale. These Terms and Conditions of Sale are important to you and SpiritShack. They are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website

SpiritShack is a work in progress, so things may change. We may add or take things away. We reserve the right to occasionally update the Website and these Terms of Service. And at our own discretion and without any notice. You must keep up-to-date with the latest Terms and Conditions by checking back. Your use of the Website following updating the Terms of Service will mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available. But we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods for general maintenance. But will attempt to keep this to a minimum. We will not be liable if, for any reason, all or any part of the Website is unavailable at any time.

Parts of the Website require you to input a password to access certain features. This is to give you details relevant to your order while keeping them private. To do this, as part of our security procedures, we require you to register an account with SpiritShack. This may include entering your email and choosing a secure password. We recommend you choose a strong password that is hard for others to guess. And that you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential. Do not disclose it to any third party; only use SpiritShack in person. If there may have been any security breach, then you must notify us immediately. And to log in is possible, and change your password.

It is a condition of using the Website that all the information you provide is correct, current and complete. We reserve the right to disable any user account in our sole discretion. And at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
We do not guarantee that the Website or any content provided on the Website is error-free. We manage your personal data according to our Privacy Policy.

Product Information

SpiritShack takes great care when putting product information, descriptions and images online. But we’ll not be held responsible for any mistakes or omissions to any information given.

Coupon Codes

SpiritShack may, from time to time, offer discount coupon codes. Either offered to you directly or via affiliate sites such as YouTube, Groupon and others. The majority of these discount coupon codes have an expiry date. We reserve the right to remove any of these coupon codes without notice. Or to modify the discounted amount. We may also cancel any pending order if a discount coupon has been used without reason.

Free and Promotional Items

Free and promotional items are subject to availability. We usually give these out on a first-come, first-served basis. If we’ve indicated we have sent a free or promotional product that doesn’t arrive or arrives damaged, we’re under no obligation to replace it.

Third-Party Links

SpiritShack may provide website links to third-party websites such as Social Media platforms and manufacturers. Or to any content that may be helpful or educational. SpiritShack has no control over these websites. And these websites have different privacy and data protection policies. SpiritShack takes no responsibility for third-party websites, so use them at your own risk.


We are forever updating our products. And we may update some of them or remove them without notice.


The prices shown on SpiritShack are in Pound Sterling and include UK delivery. For international orders, there will be additional delivery charges. The delivery costs, if applicable, are invoiced and shown at the end of the order. And are in addition to the price of the products. We reserve the right to modify our prices at any moment. But this will be indicated to you on the order at the time the order is placed. If an incorrect price appears on our Website and needs to be corrected on your total at the time of order completion. Your order will be cancelled for any reason (human error, technical error, etc.). And the payment is refunded to you, even if it has been initially validated. Large-volume bids are welcome.


We will fulfil your order once it is completed and paid for. If a product should become unavailable after your order has been confirmed and paid for. We will refund the price you paid for the product within 30 days following the payment date. In the event, your order includes products that are not in stock. We will send the available products out first. We will follow up with the outstanding items once they are available. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product. It will be a product of equal price and quality. If you accept the replacement and wish to return it to us in the conditions outlined under Right of Return. Then, the return postage will be your duty. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the product.

Secure Payment

We offer a few ways to pay for your order. Your payment options include PayPal, Worldpay and Klarna. These payment options use advanced SSL encryption to keep your transaction secure. These security benefits only cost you something to use. SpiritShack is charged as the seller; you’re not charged as the buyer. So you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these payment methods. Please refer to PayPal for full terms and conditions of use.


Your order will be delivered to the address you indicated when you placed your order. The products bought on SpiritShack. We ship all items the next working day. If you purchase on a Friday, we’ll ship your order the following Monday. SpiritShack does everything in its power to respect the delivery times indicated on the Website. You can’t hold us responsible for the effects of a late delivery. Or the loss of a package caused by a third party contracted to deliver or by you. Or because of some unforeseen event or an Act of God. If you do not receive your package, an investigation will be conducted with the carrier. It may take several days upon receipt of your claim. During this period, no refund or re-delivery will take place. We use Royal Mail for delivery. But reserve the right to use any shipping service to complete your order.

Product Warranty

All products manufactured by SpiritShack come with 1 years warranty. Our products come with our 90-day return policy (even products not manufactured by us). You can return it in that period if you are unhappy with the product or if it’s faulty. Some products from SpiritShack are third-party products (not manufactured by SpiritShack). And some of them may come with a manufacturer warranty. You may check if the product has a manufacturer’s warranty before purchasing. Any manufacturer’s warranty cases are between you and them, not SpiritShack.

Import Charges

If you do not reside in the United Kingdom, you may have to pay customs, taxes and import charges. It depends on your country and the value of the goods. SpiritShack takes no burden for these costs you may incur for purchasing outside the UK. You are responsible for all these and other taxes related to the order.

Returns Policy

SpiritShack allows you 90 days to return a product you’re unsatisfied with or need to be fixed. Your right of return starts from the moment your order is placed. You can return the product to us within this time frame at your own expense. You must return it with your invoice and the product’s packaging. We request that you send us the merchandise by registered post. And that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s duty. The present right of return only applies to products you return in their original, complete condition. If any product that has been damaged has missing or damaged packaging or shows signs of use, we will not refund. Or we may only provide a partial refund. The deadlines mentioned above are effective from the date you made the order. And we encourage you to test your product on receipt.


If we reimburse you, it will be via the same payment method you used to pay.

Privacy and Protection of Personal Data

The details you give us are essential for the processing and delivery of your orders. And for billing and for the establishment of warranty contracts. Therefore, failure to provide these details will result in the cancellation of your order. By registering on the site, you agree to provide us with sincere and accurate information concerning you. Communicating false information is contrary to the present general Terms and Conditions. You have the permanent right to access and rectify all the information that concerns you. You may, at any time and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site. And suggest products you looked at when you visited the site before. Cookies do not contain any confidential information about you.

Intellectual Ownership

All the content on our SpiritShack website is the property of SpiritShack. This includes texts, names, brand names, images, videos and all forms of media. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by SpiritShack. All information, content and files are protected by International law concerning intellectual ownership and copyright. SpiritShack cannot give you the right to copy, display or distribute content you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery. And it’s punished under the Intellectual Property Act.

SpiritShack will not be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of SpiritShack to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitute the entire agreement between you and SpiritShack. It governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated. Or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback & Comments

All customer feedback and comments left on the Website are screened and moderated by SpiritShack. Should any of your comments infringe on the law. It is inappropriate (abusive publicity, defamation, insults, out of context), and we reserve the right to refuse it.

Review Invitations

Our Website may send automated review invitations after you make a purchase. This is to help us improve our service and to show other customers your thoughts on our products and services.

Affiliate Programme

The SpiritShack affiliate programme aims to reward Affiliates for any new customers they refer to SpiritShack. You can do this by advertising the www.spiritshack.co.uk domain through legitimate methods. As there is only a limited number of affiliates we can take on board, we have had to implement minimum requirements. Affiliates must make a minimum of 10 sales per calendar month each month. We determine which affiliate made the sale by looking at the “Where did you hear about us” dropdown at checkout. All affiliate commissions are paid on the 1st of each month via bank transfer or PayPal. The commission percentage must be agreed upon with SpiritShack before becoming an affiliate. We reserve the right to change our affiliate program terms and conditions at any point.

Spells and Witchcraft Services

All of our spells and witchcraft services are for entertainment purposes only. By purchasing our spells of witchcraft services, you agree to these terms. One of our witches will carry out your spell after purchase. But it is for entertainment purposes only. We may not be held liable for any outcome or lack of outcome from the service or spell.